See below e mail sent to Virgin Active requesting contact info for decision maker:
Dear *****,
Thank you for your prompt reply.
I thought I made it clear but if I did not my apologies, that I am fully aware that you would pass on all complaints etc but since there will be a substantial petition in relation to the towels matter it is not too much to expect to be able to present such a document to the actual decision maker.
I really do not wish to appear rude but I do ask that you inform me who the decision maker (s) is/are so that the petition can be formally addressed to them.
With thanks,
****
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