Dear *****,
Thank you for your response.
I can confirm that I work within the Managing Directors office and my duties include recording and collating all Member Feedback to pass to the Management Team which ensures the business continues to listen and monitor any member's suggestions/concerns. Therefore I would advise you to direct any future correspondence to myself, however for your records ***** is our UK Operations Manager, though he is regularly out of the office and in the clubs so I would advise you to direct any correspondence to myself so I can give it my immediate attention.
Kind Regards,
*****
Virgin Active UK
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