Email to General Manager

Dear Mr ****

After what I can only describe as a campaign by members of Virgin Active Oxford street (and other clubs in the same position) seeking the return of the supply of sweat towels to us (currently limited toone large towel per person) we have been informed that the decision to change this, with respect "misguided" decision rests with you.

Accordingly, I write to you on behalf of a body of people who are extremely unhappy with your change in policy which effectively deprives people of having a dry towel and clean gym environment aftertheir gym session. I cannot express too forcefully the degree of damage this decisions has mad to Virgin Active's relationship with its customers. It is very much felt you, in taking this unilateral decision, without and consultation with members, you are "ignoring"the wishes and needs of your customers.

Whilst it is appreciated the policy is said to be for the benefit ofthe environment the reality of the decision does not in any way aid any environmental causes. If for example you donated the money saved in processing the extra towels and donated it directly to an environmental charity with the donations published for your customers to see then obviously you would have our full hearted support, however this is not what has happened. In the absence of such an action it does seem that your action is nothing more than a cost cutting exercise that does not benefit the environment (as people have tobring their own towels from home and then wash them or use paper towels) or indeed your clients who until recently joined with theexpectations of a generous supply of towels.

The purpose of this letter is two fold. In the first instance we would wish to hold you to the fact that you purport to be a company that listens to its customers and given the strength in feeling amongst members, we ask you reconsider your unhelpful decision which alas,make no mistake about it, has and will lose you customers. The second part of this letter is, with respect, if you were not so minded to change your policy, what given the intensity and level offeeling would? I say this not in an antagonistic way or unconstructive fashion but to in a hope to deal and indeed settle this matter in a way that pleases all parties without, to use but one e.g.,which has been supplied writing to the newspapers, I give you this merely by way of illustration.

In short Sir, with regard to the level of feeling and the evidence before you in the petition and Blogs highlighted what are you preparedto do to resolve this matter?

http://www.bringbackthetowels.com
http://virginactivebringbackourtowels.blogspot.com/

I look forward in anticipation to your response.

Kind regards,

****