Email back from general manager

Hi ****,

Thanks for copying me in to your reply.

There is no doubt that as a Regional General Manager, **** has decision making responsibilities of this nature. In a business such as ours decisions like the one we have made on the gym towels are not made by any one person. Me and the RGM team work very closely and take every decision seriously. There is every reason to meet with **** because he is fully empowered, with my full support, with all business matters in the central region.

I know that **** has clarified our full reasoning in the past to you. Please refer to this communication as we are not saying that we have removed towels for the sole purpose of protecting the environment.

We appreciate your upset at us removing the sweat towels, yet the club offers fatastic value for money that we fully stand behind. We have worked hard to refurbish the club and add new products to the club in the last few months and we will consider to do so.

Many thanks

****