New web site address for the campaign!

There is now a new web site address which will be printed on the new T shirts:

www.bringbackthetowels.com

Ok we have contact at Virgin Active who is able to"change/overturn policies and procedures"

Dear *****,

Yes that is correct ***** does have the authority to change/overturn policies and procedures.

Kind Regards,

*****

Virgin Active UK

E mail from Virgin Avtive

Dear *****

Thank you for your response.

That is correct, ***** is the appropriate person to direct your petition to as he is nationally responsible for this operational decision.

Kind Regards,

*****

Virgin Active UK

E mail to Virgin Active confirming that the person provided is decision maker

Dear *****

Thank you again for your helpful response.

I will ensure, as a matter of courtesy if nothing else that you are copied into all correspondence. For the avoidance of doubt, ***** as UK Operations Manager is the individual our petition should be directed to as the ultimate decision in relation to the towels is his to make?

Again, many thanks,


*****

E mail from Virgin Active.

See below email from Virgin Active:

Dear *****,

Thank you for your response.

I can confirm ***** our UK Operations Manager would be the appropriate person to address the correspondence to, however I would suggest you also address it to myself so I can forward all information to him when he is out of the office to ensure you receive a prompt response.

Kind Regards,

*****

Virgin Active UK

E mail sent to Virgin Active requesting contact info for decision maker

See below e mail sent to Virgin Active requesting contact info for decision maker:


Dear *****,

Thank you for your prompt reply.

I thought I made it clear but if I did not my apologies, that I am fully aware that you would pass on all complaints etc but since there will be a substantial petition in relation to the towels matter it is not too much to expect to be able to present such a document to the actual decision maker.

I really do not wish to appear rude but I do ask that you inform me who the decision maker (s) is/are so that the petition can be formally addressed to them.

With thanks,

****

E mail from Virgin Active

Dear *****,

Thank you for your response.

I can confirm that I work within the Managing Directors office and my duties include recording and collating all Member Feedback to pass to the Management Team which ensures the business continues to listen and monitor any member's suggestions/concerns. Therefore I would advise you to direct any future correspondence to myself, however for your records ***** is our UK Operations Manager, though he is regularly out of the office and in the clubs so I would advise you to direct any correspondence to myself so I can give it my immediate attention.

Kind Regards,

*****

Virgin Active UK